One of the largest telecommunications service providers in SA with over 30 million customers. The company also offers digital services in music, financial services and entertainment.
The Business Challenge
Implement a Big Data solution to improve Customer Experience and at the same time meet industry regulatory requirements.
A Big Data Solution based on open source technology was designed, developed and implemented to provide a performant, scalable, cost effective and robust solution.
As a foundation a Big Data Integration Framework, a Hadoop Data Lake and a scalable NoSQL data store was delivered to address current and future needs.
Throughout the project Agile project delivery used to manage the project
The Value Proposition
Customer Experience increased with on-demand access to detailed call records
Industry regulatory requirements were met
At the same time a foundational Big Data competency was established to a enable the client to meet future requirements.
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